Overview: Clinical Customer Service Position Position Purpose: 1. Support clinical operations and clinical sales team 2. Manage external communication with clients 3. Ensure timely receipt of patient samples and appropriate paperwork needed for clinical testing Critical functions: 1. Confirm understanding of products, services, and processes with the customer and internal teams. Review document...
Help Desk Technician Fort Mead, Annapolis Junction, MD Applicant must be a U.S. Citizen and have an active TS/SCI w/FS Poly Responsibilities: Provide technical software end-user support by performing question/problem diagnosis Guide users through step-by-step solutions in a call center environment Clearly communicate technical solutions in a user-friendly, professional manner Provide one-on-one...
Respond to inbound calls from members.- Assess, service and resolve members' needs.- Performs various transactions types by phone.- Promote products and services appropriate to the members' needs. Assist members with consumer loan products and intake loan applications by phone. - Possible Saturdays with a similar schedule . Must be available to work Saturdays as needed. - Monday - Friday from 1...
4 hours agoCrofton, MD+11 milesCustomer Service Jobs
Respond to inbound calls from members.- Assess, service and resolve members' needs.- Performs various transactions types by phone.- Promote products and services appropriate to the members' needs. Assist members with consumer loan products and intake loan applications by phone. - Possible Saturdays with a similar schedule . Must be available to work Saturdays as needed. - Monday - Friday from 1...
The Mobile Identity Services Customer Service Technician performs electronic fingerprinting functions according to the commercial, state, or federal customer's program requirements. In this this position the incumbent will be introduced to various processes, taught how to operate various fingerprinting machinery, and trained to navigate through specialized computer software databases. DUTIES Pr...
The Identity Services Customer Service Technician performs electronic fingerprinting functions according to the commercial, state, or federal customer's program requirements. This position is a trainee role and the incumbent will be introduced to various processes, taught how to operate various fingerprinting machinery, and trained to navigate through specialized computer software databases. Th...
This position is responsible for documenting, overseeing and coordinating customer vehicles through the Fleet Services program. The Fleet Services Coordinator schedules, monitors and communicates all activities related to the receipt, assignment, inspection, servicing and related billing fees for these vehicles, verifies required details and paperwork, and performs appropriate data entry. Posit...
Location: US-VA-Manassas ID: 2018-1968 # of Openings: 1 Category: Technician Shift: 7:00am - 3:30pm or as dictated by daily job activities Overview Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for an EPG Field Technician IV for our Manassas branch. Responsibilities The EPG Technician IV is responsible for diagnosing, troubleshooting and repairing UPS a...
Great client in the Baltimore area looking to add to their Help Desk Team. Applicants must be open to second and third shift type hours. Duties include: 1.Performs IT system administration and maintenance. Monitors systems for proper operation and takes appropriate preventive and corrective actions. Maintains configuration and log files. 2.Installs and upgrades software and hardware. 3.Evaluate...
Baltimore, MD One of our top clients is looking for a Customer Service Supervisor to lead a team of three reps. Supervise and coordinate customer service staff and functions. Set procedures and document all customer service activities and responsibilities. Provide regular reports on customer service activities. Provide other departments with info and reports on questions, concerns, and issues r...
1. Electrical Field Engineer is mainly responsible for technical support and document review, product debugging, and on-site partial discharge (PD) testing to the high voltage equipment in power system, for the domestic and international business of the company. 2. This individual will answer customer questions regarding products, be capable of PD On-line Monitoring, on-site testing of power sy...
14-Jan-2019Lanham, MD+21 milesCustomer Service Jobs
Exceptional communication and organizational customer service skills Excellent multi-tasking expertise Attention to detail, great organization skills Professional appearance and presentation Team attitude and enthusiasm Functional knowledge of PC s and Ms office products with the expertise to learn new software applications Sound judgment and decision making expertise Great internal Help Desk o...
14-Jan-2019Columbia, MD+15 milesCustomer Service Jobs
Great client looking for a Help Desk associate in their Columbia, MD location. Position overview Acknowledge receipt of all user tickets within defined service levels. Interview users to collect info about problems investigate user problems and identify their source determine possible solutions and test and implement solutions. Log detailed description of issue into trouble ticket system and ma...
Job description: The applicant will support the Quality Payment Program (QPP) Tier 2 help desk providing technical assistance in support of problem analysis and resolution for MIPS quality measures, MIPS improvement activities, and Qualified Clinical Data Registry (QCDR) measures. The applicant shall troubleshoot and document problem tickets related to these stated functions and others that may...
High profile client looking for a Call Center Quality Assurance Agent to monitor and score calls, as well as train and assist with overall quality improvement of the Call Center. The Call Center Quality Assurance Specialist for Product Support is responsible for monitoring and documenting Agent call quality in support of the departmental quality goals and initiatives. The Quality Assurance Spec...
13-Jan-2019Columbia, MD+15 milesCustomer Service Jobs
At Kaizen, our people are our product. We match up talented individuals to challenging positions providing services to our customers. We recruit and retain our staff because we don t see people as widgets, but as assets. Kaizen believes in training and growing talent, and we encourage and help people to educate themselves and in turn provide the unique skills that our customers have come to exp...
Great Opportunity within a University in the Baltimore area. The key responsibilities would be project management and customer service. The project management portion involves assistance with the process of purchasing, installing and implementing new equipment for a parking garage. In addition, the applicant would work in our campus card office, working directly with students, faculty and staff...
13-Jan-2019Columbia, MD+15 milesCustomer Service Jobs
The Client Support Technician position is a multi-faceted and dynamic opportunity for a hands-on technical engineer that is looking to be involved in all aspects of technology. The individual should be a detail and process oriented person, as well as possess solid analytical skills. In addition, the individual must have good verbal and written correspondence abilities to keep our clients, manag...
Client Operations Support: Obtain and retain consistent, loyal clients through proactive and outstanding customer service and communication, while showing initiative and creative analytical abilities by: Providing 1st point of contact support via phone or service desk and setting expectations for service request implementation plan Serving as point of contact for partner help desk escalations P...
13-Jan-2019Crofton, MD+11 milesCustomer Service Jobs
We are currently seeking an experienced Customer Service Admin for our client located in Crofton, MD to work with the Sales department . This is a temp to hire opportunity paying $15 per hour, working Mon-Fri 8:00am - 5:00pm Responsibilities: -Obtains client details by answering telephone calls; interviewing clients; verifying details. -Determines eligibility by comparing client details to requ...